FAQs

This page answers common questions about Lunanite, our making process, and what to expect when purchasing handcrafted jewellery.

Are your pieces handmade?
Yes. Every Lunanite piece is handcrafted in small batches using traditional metalworking techniques. Subtle variations in texture, finish, and form are part of the nature of handmade work and make each piece unique.

What materials do you use?
Lunanite works primarily with solid metals, including sterling silver and recycled brass. Material details are listed on each product page.

How long will my order take to be made?
All our pieces are made to order. Please allow up to 10 working days for production, excluding shipping time. 

Do you ship within South Africa?
Yes. We ship nationwide within South Africa. Orders are dispatched Monday to Friday, excluding public holidays.

Do you offer international shipping?
Unfortunately we do not ship internationally yet but we will communicate as soon as we do.

Can I cancel or change my order?
Orders cannot be cancelled or changed once production has begun. If you notice an error immediately after placing your order, please contact us (hello@lunanitejewellery.co.za) as soon as possible and we will do our best to assist.

Do you accept returns?
If you are not completely satisfied with your purchase, you may contact us within 14 days of receiving your order. Eligible returns are issued as store credit only.

Which items are not eligible for return?
Custom orders, earrings (for hygiene reasons), sale items, and special commissions
are not eligible for return. Returned items must be unworn, unused, and in original condition.

Can I exchange an item?
Exchanges are processed as store credit, which can be used toward a future purchase. Exchange orders are treated as new orders and standard production and shipping times apply.

How should I care for my jewellery?
Lunanite jewellery is crafted to be worn and lived in, yet all fine jewellery requires thoughtful care. Solid metals may naturally develop marks, patina, or subtle changes in surface over time these are part of the story of wear. However all this can be fixed with a quick visit to your nearest jeweller for a polish and your piece will look brand new or you can use generic jewellery cleaning agents like Brasso for brass jewellery.

To preserve your piece, avoid contact with harsh chemicals, perfumes, lotions, and cleaning agents. Remove jewellery before swimming, bathing, exercising, or sleeping. Store pieces separately in a dry,soft-lined space to prevent scratching or tangling.

Chains are delicate by nature and should be handled with care. Lunanite is not responsible for damage caused by wear, impact, or improper use. Should your piece require repair, resizing, or refurbishment, please contact us we are always happy to advise.

What does ‘wear over time’ mean to Lunanite?
Lunanite embraces the marks of wear. Patina, softening edges, and surface changes are seen as part of a piece’s evolving story rather than imperfections.

Do you offer repairs or resizing?
Yes. Repairs, resizing, and refurbishment are offered where possible. Please contact us with details of your piece for guidance.

Will my jewellery look exactly like the photos?
Each piece is handcrafted, so slight variations may occur. These are not faults but part of the individuality of handmade jewellery.

How can I contact Lunanite?
You can reach us at hello@lunanitejewellery.co.za or via the contact form on our contact page.

What does Lunanite stand for?
Lunanite is rooted in thoughtful making, material honesty, and quiet expression. The work is not driven by trend or excess, but by presence, jewellery designed to sit naturally on the body and become part of everyday life.

How are Lunanite pieces made?
Each piece is shaped by hand using traditional metalworking techniques. Fire, pressure, and time play a central role in the process, allowing the material to guide the final form.

Do you mass-produce your jewellery?
No. Lunanite operates as a small studio practice. Pieces are produced in limited quantities or made to order, ensuring care and attention at every stage.

Is sustainability considered in your process?
Yes. our brass is recycled and our delivery boxes are made from recycled materials by a supplier in Cape Town. Lunanite prioritises responsible material use, small-batch production, and longevity. Jewellery is made to last, reducing the cycle of constant replacement.

By choosing Lunanite, you support slow making, considered design, and jewellery created with intention.